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FAQs / Help

How do I use my e-tickets?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number.

Please present this on your phone on arrival.

Do you issue refunds?

We regret that we are unable to issue refunds on any Salisbury Cathedral event or Tower Tour bookings.

Refunds due to unforeseen circumstances for Stonehenge Bus Tour tickets will be given up to 24 hours prior to travel.

What happens when I buy a ticket online?

You will be emailed an 8 digit booking reference on receipt of payment – please print this email and present it on arrival.

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Salisbury Cathedral Events and Tower Tours

If you cannot print out the 8 digit booking reference or confirmation email please write it down and present this number on arrival.  If you are using a handheld device simply show this on arrival.

Stonehenge Bus Tours

We regret that you will not be able to board the bus without a printed copy of your confirmation e-mail.

What time should I arrive?

For tickets for events with a specific start time, we advise you to arrive at least 15 minutes beforehand.

Tickets for the Stonehenge Bus Tour are valid for any tour that day - tour timetables are available here

Please note that access to the Cathedral can be limited during special events, please check our closures before you travel.

Can I make group bookings?

Group bookers for Salisbury Cathedral should call 01722 555 120 to arrange their visit.

Is there wheelchair access?

Salisbury Cathedral's floor, Chapter House, Cloisters, restaurant, shop and toilets are all wheelchair accessible.

Can I purchase a ticket on the day?

Online tickets can be purchased from this site up until the day before the event or tour.

Salisbury Cathedral Events and Tower Tours

Tickets can be bought ‘on the door’ but advance booking is recommended.

Stonehenge Bus Tour

Tickets can be purchased on the day of travel  from the bus drivers at the designated pick up points from 10 am or from Salisbury Tourist Information Centre.